Customer service and tech support

Tech support for a wireless phone company received a call from an irate lady who could not understand why she would be billed for "airtime." Tech support explained to her it was because she had exceeded the minutes in her plan, and after that she is charged by the minute. She was still irate. Finally, she asked why she thought she should not be charged for airtime. Her reply, "I wasn't even on an airplane last month!"

An exasperated woman called a tech support help desk saying she couldn't turn on her new computer.
After ensuring the computer was plugged in, the technician asked her what happened when she pushed the power button. Her response, "I pushed it over and over again and nothing happens."


After a brief interrogation, the tech support rep discovered that the woman thought the mouse was a "foot pedal" similar to the one she used to power her sewing machine.

A call centre operator for electricity company, once had a woman call to ask if they could turn off the power to her house because she was now at work and had realised she'd left the curling iron on.

An extremely disappointed woman rang the online department store from which she had purchased a cat scratching post. In the catalogue, the product is pictured with two little kittens climbing on it. The customer's complaint? That the product had been delivered but the two cats weren't inside the box!! The advisor explained politely that the picture was for illustration purposes only and that there was no way that they could send live animals via a parcel delivery service, but the customer continued to rant at him, threatening to report the complaint to Trading Standards, the press, her solicitors etc etc.

Customer (to Phone company) : I've been calling 700-1000 for two days and can't get through. Can you help?
Operator: Where did you get that number, sir?
Customer: It's on the door of the business.
Operator: Sir, those are the hours that the business is open.

Caller: I deleted a file from my PC last week and I just realized that I need it. So, if I turn my system clock back two weeks will I get my file back again?

A customer rings an airline company and asks the consultant "for a booking from here to Sydney return."
The consultant asks: "Where are you calling from ?"
Customer: "My kitchen."

Consultant answers call with airline greeting.
Caller, not listening, "Yes, could I have a taxi?"
Consultant advises, "You have called _____ Airlines."
Caller, "I'm at this address..."
Consultant, "I'm sorry sir. But you have called _____ Airlines. I'm afraid you must have dialed the wrong number."
Caller, "Yes,yes, how long will the taxi be, I'm in a hurry" and repeats his address.
Consultant, "We'll send a plane for you. It will be about 15 minutes."
Caller, "Thanks mate, I'll be out the front. And hurry!"